Shipping Policy
Last Updated: 10/11/2025
Thank you for shopping with VELUNA FASHION!
We want your shopping experience to be smooth and reliable.
Please read our shipping policy carefully to understand how we handle deliveries within Pakistan.
1. Delivery Coverage
We currently deliver all across Pakistan, including major cities and remote areas, through trusted courier services such as TCS, Leopard, and Call Courier.
2. Delivery Time
-
Orders are typically delivered within 2–5 business days after confirmation.
-
Delivery times may vary depending on your city or during peak seasons and sales events.
-
You’ll receive an order confirmation via WhatsApp, call, or email once your parcel is dispatched.
3. Shipping Charges
-
Free Shipping is available on most of our products.
-
If any item has a delivery fee, it will be clearly mentioned at checkout.
-
No hidden delivery charges apply.
4. Order Tracking
Once your order is shipped, you will receive a tracking number or courier name so you can monitor your parcel’s delivery status.
5. Order Confirmation
After placing an order:
-
Our team will contact you via call or WhatsApp to confirm details (size, address, etc.).
-
Orders are dispatched only after confirmation to ensure accuracy.
6. Cash on Delivery (COD)
-
We offer Cash on Delivery across Pakistan.
-
You may open your parcel before making payment to confirm that the item and size are correct.
-
Please ensure someone is available at your address to receive and pay for the order.
7. Bank Transfer Orders
If you prefer, you can pay in advance by bank deposit and share the payment screenshot on our WhatsApp number (+92 329 4130005) for confirmation.
8. Delays or Issues
While we work closely with reliable courier partners, occasional delays may occur due to:
-
Weather conditions
-
Public holidays
-
Courier service issues or incorrect addresses
If your parcel is delayed, please contact us and we’ll help track and resolve the issue quickly.
9. Contact Us
If you have any questions or concerns about your shipment, feel free to reach out:
VELUNA FASHION
📍 Johar Town, Lahore, Pakistan
📧 veluna010@gmail.com
📞 +92 329 4130005
